Hello! The GTT maintenance completed a few days ago, and since then we've been in the monitoring phase. We now believe it is safe to turn back on our AMS circuit through GTT. We plan to do this in around 1 hour at 12:30PM EST. We do expect this to cause a slight disturbance for a few minutes as traffic in those regions reroute for players who will ingress through AMS. We do not expect any other issues to follow, however we will be closely monitoring the situation.
Posted May 19, 2023 - 15:26 UTC
Update
GTT Tier 3 Support has identified the issue with their circuits following their maintenance this weekend. They plan to rectify the issue around 22:00 UTC, and their expected impact window is to last 360 minutes. Final completion of any maintenance is set for the 18th at 04:00 UTC. We will be monitoring their maintenance closely, and will reactivate AMS routing once we see it is safe to do so.
Posted May 16, 2023 - 20:22 UTC
Update
Hello,
Early this morning between 12AM-6AM Eastern Time, we identified and quickly reported numerous drops within the AMS region which caused other regions to potentially have some traffic issues as well. These drops were well past the scheduled maintenance period with our upstream GTT. We identified these issues to be within GTT circuits and have escalated them to their highest tier of support and are working with them to understand why this is happening and how they are quickly rectifying it.
For the time being, we are routing traffic around Europe as best as we can, and we have disabled GTT routing in the AMS region until we can confirm this has been fixed.
We are also signing with and bringing on a third upstream in the next few days which will help to optimize routing, increase capacity, and provide some support in an issue like this so we can alleviate the load from a carrier which is having issues.
We will provide more updates when we have them.
Posted May 15, 2023 - 16:21 UTC
Update
We are aware of the continued outages caused by our upstream partner GTT. We are currently investigating why these issues are persisting past their scheduled maintenance window, and will update as soon as feasibly possible.
Posted May 15, 2023 - 01:56 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 14, 2023 - 19:15 UTC
Scheduled
GTT Maintenance is still on going. Apologies for the last issue being closed out automatically. Their maintenance period is only expected to last 3 more hours, so I'm adding on an extra hour giving a total time of 4 more hours for things to get back to normal.
Going to extend this to NA also as these traffic diversions have been affecting those PoPs as well.
Once this is done, we will share some further information from GTT on their maintenance, and how we've now signed up to add on additional capacity with a new upstream in the next few weeks.